Contact support

You can chat with the Superbridge team from this help center. Include your wallet address and transaction hash so we can find your transfer straight away.

Before you contact us

Many questions are answered faster here:

• Transfer not arrived? Open Activity first. It may be waiting for you to select Prove or Finalize. My transfer is taking longer than expected
• Tokens not in your wallet? I can't see my tokens
• No routes? No routes found

What to include

• Wallet address that sent the transfer.
• Transaction hash of the first transaction. Find it in Activity, or in your wallet's history.
• From and to chains, for example Base to Ethereum.
• Route or provider, if you know it, for example Native bridge or CCTP.
• The page you used, such as superbridge.app or a chain's own bridge site.
• Screenshots of any error, if you have them.

Never send your recovery phrase or private key. We will never ask for them. Scams and security

Start a chat

Select Start a chat to talk to us. We'll reply in the chat window, and you can come back to the conversation later.

Start a chat