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Troubleshooting
Fixes for delays, failed transactions and missing tokens
My transfer is taking longer than expectedbeginner
Most slow transfers are waiting on a normal step, or waiting for you. Check Activity first, then find your route type below.2 min readI can't see my tokensbeginner
If a transfer is complete but your balance hasn't changed, your wallet is usually looking at the wrong network or doesn't list the token yet.2 min readMy transaction failedbeginner
A failed transaction didn't move your tokens. You only paid the network fee. Here's why it happens and how to try again.1 min readNo routes foundbeginner
When Superbridge can't show a route, the message under the route list tells you why. Find that message below to see how to fix it.2 min readQuote expiredbeginner
Quotes change as prices and liquidity move. If yours goes out of date before you start, just search again.1 min readRefundsbeginner
If a fast bridge can't fill your transfer in time, your tokens come back to the wallet you sent from automatically. Other kinds of bridges don't refund; they finish delivering instead.2 min readAdd a network to your walletbeginner
To see your tokens or send transactions on a chain, your wallet needs that chain added. Check your wallet supports it before you bridge.2 min read